[rt-users] I'm confused....

[Kenneth Crocker]

JJ,


	There are a couple reasons why this might happen. One, if the same 
person is both requestor & owner and the scrip action notifies both. 
Another is that the person getting two E_mails is also in a watcher 
group and the script also notifies watchers. Look at the userId getting 
two E_mails and see if that person is in several roles or groups 
identified to get notifications. Hope this helps.

Kenn
LBNL

JJ Asghar wrote:
> 
> 
> On Mar 28, 2007, at 11:13 AM, Koen Martens wrote:
> 
>> JJ Asghar wrote:
>>> Second, when i have an owner change it sends out two emails, what could
>>> cause that?
>>
>> Perhaps this is the same scrip defined twice, once globally and once
>> for the specific queue??
>>
> 
> I looked into it... i dont think so, it's config-global-scrip correct?
> 
>> Best,
>>
>> Koen
> 
> 
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