[rt-users] I'm confused....

[Kenneth Crocker]

JJ,


	It looks like you have the same scrips for both Global and per Queue. 
That is not necessary unless you want the Queue version to act 
differently. If so, you name it the same and have different actions or 
templates, etc. specified. Global means exactly that, ALL Queues will 
use it. If you are getting duplicate notifications, I'd also check that 
the UserID's are not in two or more specific groups or roles named as 
recipients for those notifications.

Kenn
LBNL

JJ Asghar wrote:
> 
> 
> 
> On Mar 28, 2007, at 12:26 PM, Stephen Turner wrote:
> 
>> At Wednesday 3/28/2007 12:43 PM, JJ Asghar wrote:
>>
>>
>>> On Mar 28, 2007, at 11:13 AM, Koen Martens wrote:
>>>
>>>> JJ Asghar wrote:
>>>>> Second, when i have an owner change it sends out two emails, what could
>>>>> cause that?
>>>>
>>>> Perhaps this is the same scrip defined twice, once globally and once
>>>> for the specific queue??
>>>
>>> I looked into it... i dont think so, it's config-global-scrip correct?
>>
>>
>> Can you post the list of Global scrips and the list of scrips for the 
>> queue you're working with?
> 
> 
> 
> my global ---
> 
> (Check box to delete)
> (no value)
> On Correspond Open Tickets with template Blank
> (no value)
> On Owner Change Notify Owner with template Transaction
> (no value)
> On Create Autoreply To Requestors with template Autoreply
> (no value)
> On Create Notify AdminCcs with template Transaction
> (no value)
> On Correspond Notify AdminCcs with template Admin Correspondence
> (no value)
> On Correspond Notify Requestors and Ccs with template Correspondence
> (no value)
> On Correspond Notify Other Recipients with template Correspondence
> (no value)
> On Comment Notify AdminCcs as Comment with template Admin Comment
> (no value)
> On Comment Notify Other Recipients as Comment with template Correspondence
> (no value)
> On Resolve Notify Requestors with template Resolved
> 
> 
> my specific queue ----
> 
>     * (Scrip #1)
>       On Correspond Open Tickets with template Blank
>     * (Scrip #2)
>       On Owner Change Notify Owner with template Transaction
>     * (Scrip #3)
>       On Create Autoreply To Requestors with template Autoreply
>     * (Scrip #4)
>       On Create Notify AdminCcs with template Transaction
>     * (Scrip #5)
>       On Correspond Notify AdminCcs with template Admin Correspondence
>     * (Scrip #6)
>       On Correspond Notify Requestors and Ccs with template Correspondence
>     * (Scrip #7)
>       On Correspond Notify Other Recipients with template Correspondence
>     * (Scrip #8)
>       On Comment Notify AdminCcs as Comment with template Admin Comment
>     * (Scrip #9)
>       On Comment Notify Other Recipients as Comment with template 
> Correspondence
>     * (Scrip #10)
>       On Resolve Notify Requestors with template Resolved
> 
> 
> Current Scrips
> 
> (Check box to delete)
> Notify Owner
> On Owner Change Notify Owner with template Transaction
> 
> 
> honestly all this is still german to me.... any help would be great!  I 
> do get the email.... but 2x can get annoying :D.
> 
> -J
> 
> 
> 
>>
>> Steve 
> 
> 
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