[rt-users] RT 3.6.1 URL issues?

[Sasha Gerrand]

> From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Steve
Finkelstein
> Sent: Thursday, 29 March 2007 11:31 AM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] RT 3.6.1 URL issues?
>
>
> Hi all,
> 
> When clicking on a ticket that's placed in my personal 10 highest
priority tickets that I own, it seems the URL doesn't properly rewrite
itself. It tries to hit:
> 
> http://rt.foo.com/Ticket/Display.html?id=12
> 
> This results in a 404.
> 
> The correct URL would be:
> 
> http://rt.foo.com/rt/Ticket/Display.html?id=12
<http://rt.foo.com/rt/Ticket/Display.html?id=12> 
> 
I would look at your RT configuration file first - RT_SiteConfig.pm -
and check your $WebPath variable.

HTH

> I don't have any rewrite rules or redirects in my apache config.
Here's what the VirtualHost excerpt looks like:
> 
> <VirtualHost *:80>
>   ServerName rt.foo.com 
>   Alias /rt "/opt/rt3/share/html"
>   PerlModule Apache2::compat
>   PerlModule Apache::DBI
>   PerlRequire /opt/rt3/bin/webmux.pl
> <Directory /opt/rt3/share/html>
>   AllowOverride All
>   Options ExecCGI FollowSymLinks 
>   <IfModule mod_access.c>
>         Order allow,deny
>       Allow from all
>   </IfModule>
> </Directory>
> 
> <Location /rt>
>   AddDefaultCharset UTF-8
>   SetHandler perl-script
>   PerlHandler RT::Mason
> </Location>
> 
> </VirtualHost>

Thanks for any input!

- Steve