[rt-users] RT 4

[Justin Brodley]

I'd like to see the following:

1. Better Documentation and resources for the product (current methods
are cumbersome and slow ie. List Archives or the Wiki)
2. Ruby on rails would be great... but as your PERL guys I assume
unrealistic.  Really a complete SOA architecture would be fantastic
3. More complexity around Custom Fields, current model is very
cumbersome  
4. Have every function and feature exported into a fully functional API
layer  
5. Ability for RT to natively sync data between multiple RT instances
(Enterprise feature set)
6. A robust change management interface that follows ITIL standards
7. Way to track SLA's based on Response and remedy commitments
8. Ability to do more site maintenance tasks in the GUI, DB backups, RTx
Extensions, Simple Branding, etc. 
9. Reporting layer utilizing the Jasper Framework 


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Jesse
Vincent
Sent: Tuesday, May 01, 2007 10:55 AM
To: RT Users
Subject: [rt-users] RT 4

If, for the sake of argument, Best Practical were to rewrite RT, what
would you want to see in the new product?

Think big.

Jesse