[rt-users] Re: RT 4

[Graham Dunn]

Jesse Vincent wrote:
> If, for the sake of argument, Best Practical were to rewrite RT, what
> would you want to see in the new product?
> 
> Think big.

The ability to set the complexity of the interface, based on the group
of the logged-in user. Think Google's default interface (for front-line
tech support) vs their "advanced query page" (for 2nd/3rd tier support).

We tried to get another group using RT but were rebuffed with "that's
too complex for our CSRs."

Graham