[rt-users] RT 4

[Nicolas Chuche]

> 3.  Queues
> 3a.  Let me define queue-wide variables that I can access in any template
> or scrip.  For instance, if my "UhOhBigProblems" address is
[...]
> 4.  Custom Fields
> 4a.  Allow me to have custom fields that are hidden in the ticket.  I would
> use these for process flow-control or just to store info that no one really

If I understand your needs, for those 2 you can perhaps use RT::Attribute.