[rt-users] RT 4

[Bob Goldstein]

>As a code-blind admin I would love to see a slicker front end out of the
>box: I know lots of people will have applied their web design skills to
>build on RT but I for one can't. 


Heh, be careful what you wish for.  We used a previous product
with a very slick rich interface (PC-based client, with all the
richness), and that drove us screaming to RT.   The ability
to have a frontline consultant use RT with almost no extra
training is really nice.

  bobg