[rt-users] Using different Incoming Mail Server

[stevek]

Richard Solid wrote:
> Hello,
> 
> I need to configure my RT server to receive the emails but from another
> mail server.
> 
> RT ticket gets created within the RT Interface -> RT server sends email
> with new created ticket to users via its local sendmail -> Users receive
> email with ticket number and the reply address -> A user replies back to
> the reply address which is hosted on a different mail server -> Mail
> server receives the email and forwards email to the RT server which is
> running sendmail -> RT receives the reply and post the reply in the
> ticket and sends the reply information to the users via email
> 
> RT Server Name and Outgoing Mail Server:  rt.domain.tld  10.0.0.5
> <http://10.0.0.5>
> 
> Incoming Mail server which forwards email to the RT MTA: 
> mail.domain.tld 192.168.0.5 <http://192.168.0.5>
> 
> Any inputs?
> 
> Thanks.

You need to configure your receiving mail server with virtual support or
relaying maps -- depending on your MTA.. is.
rt.example.com.         IN      MX      10 mailgw.example.com

mailgw.example.com
virtualhost rt.expample.com  <ip of rt server>

For outbound mail simply set a smarthost in your Rt server's sendmail.cf
file -- make sure the smarthost allows relaying from the Rt server.