[rt-users] Debian with RT 3.4 package install - trouble with crontool

[Kevin Squire]

I am running Debian Stable, with the package install of RT 3.4  

The bosses would like to see some automatic Escalation.  After looking
at the wiki (
http://wiki.bestpractical.com/index.cgi?AnotherConfigurationEscalationExample
) I tried the following:

 
rtuser at trouble:~$ rt-crontool --search RT::Search::ActiveTicketsInQueue
--search-arg testing --action RT::Action::EscalatePriority

But got the following error:


Can't locate /etc/request-tracker3.4/RT_SiteConfig.pm in @INC (@INC
contains: /usr/local/share/request-tracker3.4/lib
/usr/share/request-tracker3.4/lib /etc/perl /usr/local/lib/perl/5.8.4
/usr/local/share/perl/5.8.4 /usr/lib/perl5 /usr/share/perl5
/usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl .) at
/usr/share/request-tracker3.4/lib/RT.pm line 123.


I tried changing the variable in /usr/share/request-tracker3.4/lib/RT.pm
to:

$SITE_CONFIG_FILE = "RT_SiteConfig.pm";

and then added a symlink in /usr/local/share/request-tracker3.4/lib to
/etc/request-tracker3.4/RT_SiteConfig.pm

when I tried re-running the rt-crontool command, I got a different
error.  So as to not break anything, I just set things back to "normal"


RT on 3.4 has be stable for quite some time in Debian, so I can not
imagine this is a bug, so I am guessing I am doing something wrong.  If
anyone could give me a few pointers where to look, I would appriciate
it.  If this truly seems like a bug, I will be more then happy to turn
it in.  I just can image that something as simple as this would not have
been caught already by the Debian users on this list :-)




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