[rt-users] Debian with RT 3.4 package install - trouble with crontool

[Andrew Nicols]

On 5/2/07, Kevin Squire <gentgeen at linuxmail.org> wrote:
>
> I am running Debian Stable, with the package install of RT 3.4
No longer stable ;)

> rtuser at trouble:~$ rt-crontool --search RT::Search::ActiveTicketsInQueue
> --search-arg testing --action RT::Action::Escalatriority
>
> But got the following error:
>
>
> Can't locate /etc/request-tracker3.4/RT_SiteConfig.pm in @INC (@INC
> contains: /usr/local/share/request-tracker3.4/lib
> /usr/share/request-tracker3.4/lib /etc/perl /usr/local/lib/perl/5.8.4
> /usr/local/share/perl/5.8.4 /usr/lib/perl5 /usr/share/perl5
> /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl .) at
> /usr/share/request-tracker3.4/lib/RT.pm line 123.

As the user you're using, rtuser judging from the above extract, can
you access RT_SiteConfig.pm
IIRC, The permissions on RT_SiteConfig.pm is owned by root:root with
600 permissions so only root can view the file, hence the can't locate
error.
Try running the crontool with some kind of root permissions and see
where you can go from there.

Andrew

-- 
do be do be doh!