[rt-users] Re: Email recipients confusing!

[Paul Johnson]

Gary Oberbrunner wrote in Article <4637824F.20306 at genarts.com> posted to
gmane.comp.bug-tracking.request-tracker.user:

> Hi; I'm trying to set up RT at my company, for handling incoming support
> requests from outside via email.  I'm using latest 3.6.3 on Linux.
> 
> I want to make sure that RT only sends the emails I want, to the people I
> want.  I'm looking at the scrips, and I have some questions, probably
> simple. First, I'm not sure how each group is defined:
> 
>  Requestors: the original sender of the email (from the From: header?)
>    or the web creator of the ticket; anyone else?

The original sender, yes.

>  CCs: how do you get on/off this list?
>  AdminCCs: how do you get on/off this list?
>  Other Recipients: what is this?

The People tab lets you define these on a particular ticket.  They get CCs.

> In the scrip Actions, what does "Notify ... as Comment" mean?

No email is generated, it adds a comment to the ticket.

-- 
Paul Johnson
Email and IM (XMPP & Google Talk): baloo at ursine.ca