[rt-users] Re: Email recipients confusing!

[Paul Johnson]

Gary Oberbrunner wrote in Article <46379569.4010900 at genarts.com> posted to
gmane.comp.bug-tracking.request-tracker.user:

> One more thing to add to my questions...  hope you folks don't mind.
> 
> I'd like my people here to be able to reply to a ticket from their own
> email instead of the web interface sometimes, and cc RT so it goes into
> the record
> of the ticket.  If they do that, should they just cc support-rt-comment
> instead of support-rt, to prevent RT from forwarding that email to the
> requestor and others?

yes.

-- 
Paul Johnson
Email and IM (XMPP & Google Talk): baloo at ursine.ca