[rt-users] Re: RT-Users Digest, Vol 38, Issue 17

[Stephen Turner]

At Thursday 5/3/2007 01:31 PM, Gary Oberbrunner wrote:


> >> > In the scrip Actions, what does "Notify ... as Comment" mean?
> >
> > No email is generated, it adds a comment to the ticket.

This is incorrect - email is of course generated. What "as 
comment"  means is that the reply-to address on the outgoing mail is 
the queue's comment address. So when someone responds to that mail, 
it comes into RT and is appended to the ticket as a comment.

Steve

>OK, that's confusing (at least to me)!   What's the point then of
>differentiating between (say) Notify AdminCcs as Comment, and Notify
>Requestors as Comment?  Nobody actually gets notified at all really.  In fact,
>isn't this a noop:
>   On Comment Notify AdminCcs as Comment with template Admin Comment
>since the comment was already created?
>
>thx again,
>
>-- Gary