[rt-users] RT 4

[Mathew Snyder]

Simplified customizations.  For instance, despite the wiki and everyone saying
that simply adding a new status to RT_Siteconfig.pm or any other location should
create the new, working status in RT, it doesn't seem to be that easy.

Mathew

Jesse Vincent wrote:
> If, for the sake of argument, Best Practical were to rewrite RT, what
> would you want to see in the new product?
> 
> Think big.
> 
> Jesse
> 
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