[rt-users] New status not working properly

[Mathew Snyder]

In order move closer to ITIL compliance, we need a new status called "Client
Wait".  I've followed the wiki instructions regarding RT_Siteconfig.pm but it
doesn't, as the wiki says, Just Work.  If I add a status to the @Active list,
setting a ticket to that status causes the ticket to become inactive (at least,
it doesn't show up in the "10 Tickets I Own" list).  How do I ensure it will
show up and remain active?

Mathew