AW: [rt-users] New status not working properly

[Mathew Snyder]

Now I feel like a dummy.  Your response looked a bit too familiar and sure
enough, I asked this question before and you answered it before.

My apologies for clogging up the user list.

Mathew
Keep up with me and what I'm up to: http://theillien.blogspot.com


Ham MI-ID, Torsten Brumm wrote:
> Hi mathew,
> Have on on look into the query that generates the Tickets you own
> screen, its only searching for new open and stalled, you have to add
> your new active status there also.
> 
> Torsten
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> <rt-users-bounces at lists.bestpractical.com>
> To: RT Users <rt-users at lists.bestpractical.com>
> Sent: Sat May 05 05:53:33 2007
> Subject: [rt-users] New status not working properly
> 
> In order move closer to ITIL compliance, we need a new status called "Client
> Wait".  I've followed the wiki instructions regarding RT_Siteconfig.pm
> but it
> doesn't, as the wiki says, Just Work.  If I add a status to the @Active
> list,
> setting a ticket to that status causes the ticket to become inactive (at
> least,
> it doesn't show up in the "10 Tickets I Own" list).  How do I ensure it will
> show up and remain active?
> 
> Mathew
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