[rt-users] Newly created Queues does not show up

[Ruslan Zakirov]

updated http://wiki.bestpractical.com/?SeeQueue

On 5/8/07, Anders Ekstrand <anders.ekstrand at drutt.com> wrote:
> Many thanks!
>
> It really was that simple, and still I didn't try that until now...
>
> Best Regards - Anders
>
> On Mon, 2007-05-07 at 13:36 -0400, Matthew Keller wrote:
> > Restart your browser.
> >
> > On Mon, 2007-05-07 at 18:15 +0200, Anders Ekstrand wrote:
> > > Hi all,
> > >
> > > I recently upgraded from RT 3.6.3 from 3.6.1, and today I created 7 new
> > > queues in the same manner that I have always done it before in previous
> > > versions.
> > >
> > > My problem is, however, that all of the new queues only show up in the
> > > list "Configuration -> Queues", but not in either of:
> > >
> > > - The right-most drop down list "New ticket in"
> > > - The drop down list in the Ticket edit page "Basics"
> > > - The drop down list in the Ticket edit page "Jumbo"
> > >
> > > I can create tickets via mail in any of the new queues, so it looks like
> > > the rt-mailgate can use it.
> > >
> > > I have no per-queue rights on any of my queues, old or new.
> > >
> > > I do have Global group rights as follows:
> > >
> > >
> > > Everyone
> > > ========
> > > CommentOnTicket
> > > CreateTicket
> > > DeleteTicket
> > > ModifySelf
> > > ModifyTicket
> > > ReplyToTicket
> > > SeeCustomField
> > > SeeQueue
> > > ShowTicket
> > > ShowTicketComments
> > >
> > >
> > > Operations
> > > ==========
> > > AdminAllPersonalGroups
> > > AdminCustomField
> > > AdminGroup
> > > AdminGroupMembership
> > > AdminOwnPersonalGroups
> > > AdminQueue
> > > AdminUsers
> > > AssignCustomFields
> > > CommentOnTicket
> > > CreateSavedSearch
> > > CreateTicket
> > > DelegateRights
> > > DeleteTicket
> > > EditSavedSearches
> > > LoadSavedSearch
> > > ModifyACL
> > > ModifyCustomField
> > > ModifyOwnMembership
> > > ModifyQueueWatchers
> > > ModifyScrips
> > > ModifySelf
> > > ModifyTemplate
> > > ModifyTicket
> > > OwnTicket
> > > ReplyToTicket
> > > SeeCustomField
> > > SeeGroup
> > > SeeQueue
> > > ShowACL
> > > ShowConfigTab
> > > ShowOutgoingEmail
> > > ShowSavedSearches
> > > ShowScrips
> > > ShowTemplate
> > > ShowTicket
> > > ShowTicketComments
> > > StealTicket
> > > SuperUser
> > > TakeTicket
> > > Watch
> > > WatchAsAdminCc
> > >
> > >
> > > I am using RT as a member in the above "Operations" group.
> > >
> > >
> > > What have I forgotten when creating my new queues? Any ideas?
> > >
> > > Thanks in advance!
> > >
> > >
> > > /Anders Ekstrand
> > > _______________________________________________
> > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > >
> > > Community help: http://wiki.bestpractical.com
> > > Commercial support: sales at bestpractical.com
> > >
> > >
> > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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> >
> _______________________________________________
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>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>


-- 
Best regards, Ruslan.