[rt-users] Newly created Queues does not show up

Anders Ekstrand anders.ekstrand at drutt.com
Tue May 8 02:31:02 EDT 2007


Many thanks!

It really was that simple, and still I didn't try that until now...

Best Regards - Anders

On Mon, 2007-05-07 at 13:36 -0400, Matthew Keller wrote:
> Restart your browser.
> 
> On Mon, 2007-05-07 at 18:15 +0200, Anders Ekstrand wrote:
> > Hi all,
> > 
> > I recently upgraded from RT 3.6.3 from 3.6.1, and today I created 7 new
> > queues in the same manner that I have always done it before in previous
> > versions.
> > 
> > My problem is, however, that all of the new queues only show up in the
> > list "Configuration -> Queues", but not in either of:
> > 
> > - The right-most drop down list "New ticket in"
> > - The drop down list in the Ticket edit page "Basics"
> > - The drop down list in the Ticket edit page "Jumbo"
> > 
> > I can create tickets via mail in any of the new queues, so it looks like
> > the rt-mailgate can use it.
> > 
> > I have no per-queue rights on any of my queues, old or new.
> > 
> > I do have Global group rights as follows:
> > 
> > 
> > Everyone
> > ========
> > CommentOnTicket
> > CreateTicket
> > DeleteTicket
> > ModifySelf
> > ModifyTicket
> > ReplyToTicket
> > SeeCustomField
> > SeeQueue
> > ShowTicket
> > ShowTicketComments
> > 
> > 
> > Operations
> > ==========
> > AdminAllPersonalGroups
> > AdminCustomField
> > AdminGroup
> > AdminGroupMembership
> > AdminOwnPersonalGroups
> > AdminQueue
> > AdminUsers
> > AssignCustomFields
> > CommentOnTicket
> > CreateSavedSearch
> > CreateTicket
> > DelegateRights
> > DeleteTicket
> > EditSavedSearches
> > LoadSavedSearch
> > ModifyACL
> > ModifyCustomField
> > ModifyOwnMembership
> > ModifyQueueWatchers
> > ModifyScrips
> > ModifySelf
> > ModifyTemplate
> > ModifyTicket
> > OwnTicket
> > ReplyToTicket
> > SeeCustomField
> > SeeGroup
> > SeeQueue
> > ShowACL
> > ShowConfigTab
> > ShowOutgoingEmail
> > ShowSavedSearches
> > ShowScrips
> > ShowTemplate
> > ShowTicket
> > ShowTicketComments
> > StealTicket
> > SuperUser
> > TakeTicket
> > Watch
> > WatchAsAdminCc
> > 
> > 
> > I am using RT as a member in the above "Operations" group.
> > 
> > 
> > What have I forgotten when creating my new queues? Any ideas?
> > 
> > Thanks in advance!
> > 
> > 
> > /Anders Ekstrand
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