[rt-users] CanoicalizeAddress (was: RT 4)

[Robert Long]

Hey Jesse,

Thanks for that patch, however it doesn't quite do what I'm looking for
and I was hoping you could point me in the correct direction here..

With multiple email addresses, we would want the email to go out to the
address that was used to send in the ticket - the scenario that plays
out here is we'll have a client mail server problem, so their mail is down.

Is it possible to link the accounts to have the same privileges without
changing the email address?  Or could I just comment out a few of the
CanonicalizeEmailAddress and get my desired effect?

Thanks,

Robert

Jesse Vincent wrote:
>
> On May 3, 2007, at 6:45 PM, Dale Bewley wrote:
>
>> On Wed, 2007-05-02 at 10:29 -0400, Jon Daley wrote:
>>>      I'd like to be able to merge users, so someone can respond with
>>> any of the email addresses that he has, and they are all treated as the
>>> same email address - ie. no reply to his other email address, if he
>>> logs
>>> in, he will see all tickets requested by any of his email
>>> addresses.  It
>>> would probably be nice to have the same password for all email
>>> accounts,
>>> though that part isn't necessary.
>>
>> A big +1 on that. My users unfortunately have 4 possible derivations of
>> their address and I can't force them to pick just one.
>
> Done, I think.
>
> http://search.cpan.org/~jesse/RT-Extension-MergeUsers-0.02/
>
> Though with 4 derivations, you should be able to just drop in a custom
> CanonicalizeAddress sub that does the magic on create for new users.
>