[rt-users] Search for Tickets Updated by Non-privileged user

[Mathew]

Dang.  I wish I had my script in front of me.  You'd just have to write
the opposite of what I did to get the non-privileged users.  Sadly, I
can't recall off the top of my head how I wrote it.

Mathew


Randy Oswald wrote:
> I am trying to create a search for tickets that have been last updated
> by a non-privileged user (by responding to an email we have sent from
> RT). I'm looking for a list of people who have responded to us, but our
> group hasn't acted upon yet.
> 
> I've noticed "LastUpdatedBy" is a username when it is a privileged user,
> and an email address when it is a non-priviledged user.  I've tried to
> search on "LastUpdatedBy like '%@ domain.com <http://domain.com>' " and
> "LastUpdatedBy = '@domain.com <http://domain.com>', but neither work,
> although I can perform the searches for non-privileged users without the
> wildcard.
> 
> Anyone have any thoughts on this, either how I am attempting to do it or
> through another method?   It seems like its something that shouldn't be
> difficult to do.
> 
> Thanks a lot,
> 
> Randy
> 
> 
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