[rt-users] Re: Search for Tickets Updated by Non-privileged user

[Gary Oberbrunner]

Randy Oswald wrote:
> I am trying to create a search for tickets that have been last updated
> by a non-privileged user (by responding to an email we have sent from
> RT). I'm looking for a list of people who have responded to us, but our
> group hasn't acted upon yet.

I'm also interested in this; a ticket is more "interesting" if it's getting
old and the last updater is the originator, and less interesting if the last
updater is a tech here (since the originator may not care anymore or
something).  Ideally we'd like to auto-close any tickets a week or more old,
but ONLY if the last updater was a tech here.

-- Gary