[rt-users] getting Custom Field Values for Users

[Gene LeDuc]

I'm not a guru, but the scrip logic looks right to me.  If it's not 
working, try replacing your $dept "==" equality checks with "eq" for strings.

At 01:54 AM 5/10/2007, Mathew Snyder wrote:
>I'm trying to figure out how to get the value of a custom field for a 
>user.  My
>script goes through transactions and adds time up for each privileged user,
>creates a HoHoH, manipulates the data and enters it into a file.  The file is
>then emailed to a few people.  However, I would like to be able to add 
>each user
>to one of two hashes based on a user custom field, populate two files based on
>the hashes and then email each to the appropriate person.
>
>I don't know how to go about getting the custom field value for a creator of a
>transaction, though.  I'm guessing I would have load the user object of the
>creator and then use FirstCustomFieldValue on it, using the result of that to
>determine which hash to place the user in.
>
>Is this what it should look like?
><snip>
>my $transactions = $ticket->Transactions;
>         while (my $transaction  = $transactions->Next) {
>                 next unless ($transaction->TimeTaken);
>                 next unless $creator->Privileged;
>                 my $creator     = $transaction->CreatorObj;
>                 my $user        = new RT::User(RT::SystemUser);
>                 $user->Load('$creator');
>                 my $dept = $user->FirstCustomFieldValue('Department');
>                 if ($dept == 'Engineering') {
>                         $eng{$env}{$creator->Name} += 
> $transaction->TimeTaken;
>                 }elsif ($dept == 'Operations') {
>                         $ops{$env}{$creator->Name} += 
> $transaction->TimeTaken;
>                 }else{
>                         next;
>                 }
>         }
></snip>
>
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-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University