[rt-users] getting Custom Field Values for Users

[Mathew Snyder]

I've stepped through this with the debugger and have found that the $dept
variable isn't being populated.  I've also double checked that the custom field
has a value for each privileged user within RT so I know it shouldn't be blank
all the time.  I've also changed the '==' to 'eq' like it should be.

Any thoughts?

Mathew
Keep up with me and what I'm up to: http://theillien.blogspot.com


Gene LeDuc wrote:
> I'm not a guru, but the scrip logic looks right to me.  If it's not
> working, try replacing your $dept "==" equality checks with "eq" for
> strings.
> 
> At 01:54 AM 5/10/2007, Mathew Snyder wrote:
>> I'm trying to figure out how to get the value of a custom field for a
>> user.  My
>> script goes through transactions and adds time up for each privileged
>> user,
>> creates a HoHoH, manipulates the data and enters it into a file.  The
>> file is
>> then emailed to a few people.  However, I would like to be able to add
>> each user
>> to one of two hashes based on a user custom field, populate two files
>> based on
>> the hashes and then email each to the appropriate person.
>>
>> I don't know how to go about getting the custom field value for a
>> creator of a
>> transaction, though.  I'm guessing I would have load the user object
>> of the
>> creator and then use FirstCustomFieldValue on it, using the result of
>> that to
>> determine which hash to place the user in.
>>
>> Is this what it should look like?
>> <snip>
>> my $transactions = $ticket->Transactions;
>>         while (my $transaction  = $transactions->Next) {
>>                 next unless ($transaction->TimeTaken);
>>                 next unless $creator->Privileged;
>>                 my $creator     = $transaction->CreatorObj;
>>                 my $user        = new RT::User(RT::SystemUser);
>>                 $user->Load('$creator');
>>                 my $dept = $user->FirstCustomFieldValue('Department');
>>                 if ($dept == 'Engineering') {
>>                         $eng{$env}{$creator->Name} +=
>> $transaction->TimeTaken;
>>                 }elsif ($dept == 'Operations') {
>>                         $ops{$env}{$creator->Name} +=
>> $transaction->TimeTaken;
>>                 }else{
>>                         next;
>>                 }
>>         }
>> </snip>
>>
>> -- 
>> Keep up with me and what I'm up to: http://theillien.blogspot.com
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> 
>