[rt-users] Can unprivileged user modify a ticket?

[Gene LeDuc]

Is it possible for an unprivileged user to modify a ticket?  When 
unprivileged users login to RT, they get the Self Service screen and I 
can't see any way to let them modify a ticket from Self Service.  I'd like 
the ticket requestor to be able to modify certain custom fields in their 
tickets, but I don't want to make them privileged users in order to do 
this.  If you know how to let unprivileged users modify tickets, I'd 
appreciate hearing from you.

Thanks,
Gene


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University