[rt-users] Tryin to disable automatic User creation

[Kevin Falcone]

On May 10, 2007, at 11:26 PM, oakcluster wrote:

> I would like to disable the automatic creation of users that is  
> done via email.
> We use RT only for a very select group of people and try to keep it  
> tightly controlled. The main reason for this is maintenance. We are  
> not staffed to handle
> the care and feeding of RT on a large scale and we are only  
> evaluating it right now. Still people talk and so we are getting  
> request from people that are not in our test groups. Since the  
> groups are small it is not impractical to manually add and delete  
> users at this point. So I just need a way to turn off that  
> automatic user creation.

Instead of granting the group Everyone the CreateTicket right, only  
grant Privileged the CreateTicket
right.  This will prevent incoming mail/tickets from creating new  
users and the mail will be rejected.

-kevin

>
> I read the RT_Siteconfig.pm and found the following:
>
>   # If $SenderMustExistInExternalDatabase is true, RT will refuse to
>   # create non-privileged accounts for unknown users if you are using
>   # the "LookupSenderInExternalDatabase" option.
>   # Instead, an error message will be mailed and RT will forward the
>   # message to $RTOwner.
>   #
>   # If you are not using $LookupSenderInExternalDatabase, this option
>   # has no effect.
>   #
>   # If you define an AutoRejectRequest template, RT will use this
>   # template for the rejection message.
>
> I created an AutoRejectRequest template
>
> and set the following:
>
>    Set($LookupSenderInExternalDatabase, 1);
>    Set($SenderMustExistInExternalDatabase , 1);
>
> However I received no rejection notices, just our standard ticket  
> creation with username and password information in the email.
>
> I checked the book, Wiki and google. I searched through all of the  
> code under /opt/rt3 and found no references
> to the variables above (except of course in the config file),  
> leading me to believe that this functionality is not implemented.
>
> If anyone knows of anyway to turn off the automatic user creation I  
> would appreciate it.
> Or if you have suggestion as to where I could implement the code to  
> use these parameters, that would be helpful too.
>
> Thank you.
>
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