[rt-users] Custom Status/Ticket disappears: Take 3

[Mathew]

Can anyone answer this for me?

Mathew

Mathew Snyder wrote:
> I've looked through various files again.  Some new ones like Queue_Overlay.pm
> adding my custom status to @DEFAULT_ACTIVE_STATUS.  However, since it appears to
> be able to get the information somewhere else, the ActiveStatusArray method
> never gets to the point where it has to use the default.
> 
> I can't find where it is getting its information from so it will show up in "10
> Tickets I Own".  Any help will be appreciated.
> 
> Mathew
> Keep up with me and what I'm up to: http://theillien.blogspot.com
> 
> 
> Mathew Snyder wrote:
>> I've got the status showing up in QuickSearch and it displays the tickets
>> therein.  However, I can't seem to figure out how to adjust "10 Tickets I Own"
>> section.  The search for that only lists new, open or stalled tickets.  Where do
>> I adjust this query.  I've looked in several files under Elements/ but can't
>> find the file containing this query.
>>
>> Mathew
>>
>> Torsten Brumm wrote:
>>> Here is a simple example for quicksearch:
>>> <div class="ticket-overview">
>>> <&|/Widgets/TitleBox, title => loc("Quick search"), bodyclass => "",
>>>    titleright => loc("Edit"), titleright_href =>
>>> $RT::WebPath.'/Prefs/Quicksearch.html' &>
>>> <& /Elements/QueueSummary,
>>>    cache => 'quick_search_queues',
>>>    queue_filter => sub { $_->CurrentUserHasRight('ShowTicket') &&
>>> !exists $unwanted->{$_->Name} },
>>>    conditions => [ {cond => "Status = 'new'",  name => loc ('new')  },
>>>                    {cond => "Status = 'open'", name => loc ('open') },
>>>                    {cond => "Status = 'accepted'", name => loc
>>> ('accepted') },
>>>                    {cond => "Status = 'implement'", name => loc
>>> ('implemented') },
>>>                    {cond => "Status = 'approved'", name => loc
>>> ('approved') },
>>>                    {cond => "Status = 'stalled'", name => loc ('stalled') },
>>>                    {cond => "Status = 'pending'", name => loc
>>> ('pending') },
>>>                    {cond => "Status = 'authorized'", name => loc
>>> ('authorized') },
>>>                    {cond => "Status = 'resolved'", name => loc
>>> ('resolved') }] &>
>>> </&>
>>> </div>
>>> <%INIT>
>>> my $unwanted =
>>> $session{'CurrentUser'}->UserObj->Preferences('QuickSearch', {});
>>> </%INIT>
>>>
>>> i had to add my custom status to this file.
>>>
>>> For the rest like tickets i own and so on, its enough if you go to edit
>>> in this module and edit the search string.
>>>
>>> Torsten
>>>
>>> 2007/4/18, Mathew Snyder < theillien at yahoo.com
>>> <mailto:theillien at yahoo.com>>:
>>>
>>>     I used the method in the wiki for adding a custom active status to my
>>>     configuration (development box).  It shows up fine.  However, when I
>>>     select it,
>>>     ticket I've applied it to disappears from my list of owned
>>>     tickets.  How can I
>>>     adjust this to force the ticket to stay available the way stalled does?
>>>
>>>     Thanks
>>>     Mathew
>>>     _______________________________________________
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>>>
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>>>
>>>
>>>
>>> -- 
>>> MFG
>>>
>>> Torsten Brumm
>>>
>>> http://www.torsten-brumm.de <http://www.torsten-brumm.de>
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>