[rt-users] Custom Status/Ticket disappears - Take 4
Mathew Snyder
theillien at yahoo.com
Sun May 13 06:19:58 EDT 2007
Anyone?
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Mathew Snyder wrote:
> I've got the status showing up in QuickSearch and it displays the tickets
> therein. However, I can't seem to figure out how to adjust "10 Tickets I Own"
> section. The search for that only lists new, open or stalled tickets. Where do
> I adjust this query. I've looked in several files under Elements/ but can't
> find the file containing this query.
>
> Mathew
>
> Torsten Brumm wrote:
>> Here is a simple example for quicksearch:
>> <div class="ticket-overview">
>> <&|/Widgets/TitleBox, title => loc("Quick search"), bodyclass => "",
>> titleright => loc("Edit"), titleright_href =>
>> $RT::WebPath.'/Prefs/Quicksearch.html' &>
>> <& /Elements/QueueSummary,
>> cache => 'quick_search_queues',
>> queue_filter => sub { $_->CurrentUserHasRight('ShowTicket') &&
>> !exists $unwanted->{$_->Name} },
>> conditions => [ {cond => "Status = 'new'", name => loc ('new') },
>> {cond => "Status = 'open'", name => loc ('open') },
>> {cond => "Status = 'accepted'", name => loc
>> ('accepted') },
>> {cond => "Status = 'implement'", name => loc
>> ('implemented') },
>> {cond => "Status = 'approved'", name => loc
>> ('approved') },
>> {cond => "Status = 'stalled'", name => loc ('stalled') },
>> {cond => "Status = 'pending'", name => loc
>> ('pending') },
>> {cond => "Status = 'authorized'", name => loc
>> ('authorized') },
>> {cond => "Status = 'resolved'", name => loc
>> ('resolved') }] &>
>> </&>
>> </div>
>> <%INIT>
>> my $unwanted =
>> $session{'CurrentUser'}->UserObj->Preferences('QuickSearch', {});
>> </%INIT>
>>
>> i had to add my custom status to this file.
>>
>> For the rest like tickets i own and so on, its enough if you go to edit
>> in this module and edit the search string.
>>
>> Torsten
>>
>> 2007/4/18, Mathew Snyder < theillien at yahoo.com
>> <mailto:theillien at yahoo.com>>:
>>
>> I used the method in the wiki for adding a custom active status to my
>> configuration (development box). It shows up fine. However, when I
>> select it,
>> ticket I've applied it to disappears from my list of owned
>> tickets. How can I
>> adjust this to force the ticket to stay available the way stalled does?
>>
>> Thanks
>> Mathew
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>>
>>
>>
>> --
>> MFG
>>
>> Torsten Brumm
>>
>> http://www.torsten-brumm.de <http://www.torsten-brumm.de>
> _______________________________________________
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>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
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