[rt-users] Setting RefersTo links

[Jared Hanks]

Thanks.  I was able to figure it out.  I used the following:
 
if( $content =~ m/^\QRefersTo:\E\s*(\S+)\s*$/m ) {      $self->TicketObj->AddLink(Type=> 'RefersTo', Target=> $1 );}



> Date: Fri, 11 May 2007 15:42:06 -0400> To: rt-users at lists.bestpractical.com> From: sturner at MIT.EDU> Subject: Re: [rt-users] Setting RefersTo links> > At Friday 5/11/2007 03:22 PM, Jared Hanks wrote:> >Hello,> >> >I'm trying to set the RefersTo link to another ticket while creating > >it, but am not having any success.> >> >I have the following in Custom action cleanup code:> >> >1;> >my $AttachObj = $self->TransactionObj->Attachments->First;> ># go out if content is not text!> >unless( $AttachObj->ContentType =~ /^text/ ) {> > return 1;> >}> >my $content = $AttachObj->Content;> >if( $content =~ m/^\RefersTo:\E\s*(\S+)\s*$/m ) {> > $self->TicketObj->RefersTo( $1 );> >}> >> >if( $content =~ m/^\QSet-Status:\E\s*(\S+)\s*$/m ) {> > $self->TicketObj->SetStatus( $1 );> >}> >> >I'm able to set the status but not the Refers to link. Any help is > >appreciated.> >> >Thanks,> >Jared> > Jared,> > $self->TicketObj->RefersTo will return the link information for the > ticket. To set links, you should use AddLink (see Ticket API).> > Steve > > _______________________________________________> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users> > Community help: http://wiki.bestpractical.com> Commercial support: sales at bestpractical.com> > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com
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