[rt-users] Reminders in a dedicated queue.

Taan Lindemans taan at cryologic.com
Sun May 13 23:55:46 EDT 2007


I was wondering if this was the best way to do things:

I have one queue where a group of users are notified on all new, 
modified or resolved tickets. However I don't want them notified on new 
or resolved reminders (which are placed in the same queue). I modified 
Reminders.pm and made sure all reminders are created in a new 
"Reminders" queue which has no scrips enabled. This works but I have the 
feeling there should be a better way?

Any suggestions?
Taan



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