[rt-users] Reminders in a dedicated queue.

[Jason A. Diegmueller]

On Mon, 14 May 2007, Taan Lindemans wrote:

> I was wondering if this was the best way to do things:
>
> I have one queue where a group of users are notified on all new, modified or 
> resolved tickets. However I don't want them notified on new or resolved 
> reminders (which are placed in the same queue). I modified Reminders.pm and 
> made sure all reminders are created in a new "Reminders" queue which has no 
> scrips enabled. This works but I have the feeling there should be a better 
> way?

I don't use Reminders in my RT instance, but what about modifying your 
scrips to only fire if the ticket Type='ticket'.  This would preclude 
including tickets of type='reminder'.

-jd