[rt-users] Custom Status/Ticket disappears - Take 4

[Mathew]

I've looked at that.  All it says is that it was deprecated and points
to ShowSearch

Drew Barnes wrote:
> Elements/MyTickets perhaps?
> 
> Mathew Snyder wrote:
>> Anyone?
>>
>> Keep up with me and what I'm up to: http://theillien.blogspot.com
>>
>>
>> Mathew Snyder wrote:
>>   
>>> I've got the status showing up in QuickSearch and it displays the tickets
>>> therein.  However, I can't seem to figure out how to adjust "10 Tickets I Own"
>>> section.  The search for that only lists new, open or stalled tickets.  Where do
>>> I adjust this query.  I've looked in several files under Elements/ but can't
>>> find the file containing this query.
>>>
>>> Mathew
>>>
>>> Torsten Brumm wrote:
>>>     
>>>> Here is a simple example for quicksearch:
>>>> <div class="ticket-overview">
>>>> <&|/Widgets/TitleBox, title => loc("Quick search"), bodyclass => "",
>>>>    titleright => loc("Edit"), titleright_href =>
>>>> $RT::WebPath.'/Prefs/Quicksearch.html' &>
>>>> <& /Elements/QueueSummary,
>>>>    cache => 'quick_search_queues',
>>>>    queue_filter => sub { $_->CurrentUserHasRight('ShowTicket') &&
>>>> !exists $unwanted->{$_->Name} },
>>>>    conditions => [ {cond => "Status = 'new'",  name => loc ('new')  },
>>>>                    {cond => "Status = 'open'", name => loc ('open') },
>>>>                    {cond => "Status = 'accepted'", name => loc
>>>> ('accepted') },
>>>>                    {cond => "Status = 'implement'", name => loc
>>>> ('implemented') },
>>>>                    {cond => "Status = 'approved'", name => loc
>>>> ('approved') },
>>>>                    {cond => "Status = 'stalled'", name => loc ('stalled') },
>>>>                    {cond => "Status = 'pending'", name => loc
>>>> ('pending') },
>>>>                    {cond => "Status = 'authorized'", name => loc
>>>> ('authorized') },
>>>>                    {cond => "Status = 'resolved'", name => loc
>>>> ('resolved') }] &>
>>>> </&>
>>>> </div>
>>>> <%INIT>
>>>> my $unwanted =
>>>> $session{'CurrentUser'}->UserObj->Preferences('QuickSearch', {});
>>>> </%INIT>
>>>>
>>>> i had to add my custom status to this file.
>>>>
>>>> For the rest like tickets i own and so on, its enough if you go to edit
>>>> in this module and edit the search string.
>>>>
>>>> Torsten
>>>>
>>>> 2007/4/18, Mathew Snyder < theillien at yahoo.com
>>>> <mailto:theillien at yahoo.com>>:
>>>>
>>>>     I used the method in the wiki for adding a custom active status to my
>>>>     configuration (development box).  It shows up fine.  However, when I
>>>>     select it,
>>>>     ticket I've applied it to disappears from my list of owned
>>>>     tickets.  How can I
>>>>     adjust this to force the ticket to stay available the way stalled does?
>>>>
>>>>     Thanks
>>>>     Mathew
>>>>     _______________________________________________
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>>>>
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>>>>
>>>>
>>>>
>>>> -- 
>>>> MFG
>>>>
>>>> Torsten Brumm
>>>>
>>>> http://www.torsten-brumm.de <http://www.torsten-brumm.de>
>>>>       
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>>>     
>> _______________________________________________
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>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
>> Buy a copy at http://rtbook.bestpractical.com
>>   
>