[rt-users] Custom Status/Ticket disappears - Take 4

[Drew Barnes]

I guess I need to upgrade if I'm going to try to answer questions. :)

Mathew wrote:
> I've looked at that.  All it says is that it was deprecated and points
> to ShowSearch
>
> Drew Barnes wrote:
>   
>> Elements/MyTickets perhaps?
>>
>> Mathew Snyder wrote:
>>     
>>> Anyone?
>>>
>>> Keep up with me and what I'm up to: http://theillien.blogspot.com
>>>
>>>
>>> Mathew Snyder wrote:
>>>   
>>>       
>>>> I've got the status showing up in QuickSearch and it displays the tickets
>>>> therein.  However, I can't seem to figure out how to adjust "10 Tickets I Own"
>>>> section.  The search for that only lists new, open or stalled tickets.  Where do
>>>> I adjust this query.  I've looked in several files under Elements/ but can't
>>>> find the file containing this query.
>>>>
>>>> Mathew
>>>>
>>>> Torsten Brumm wrote:
>>>>     
>>>>         
>>>>> Here is a simple example for quicksearch:
>>>>> <div class="ticket-overview">
>>>>> <&|/Widgets/TitleBox, title => loc("Quick search"), bodyclass => "",
>>>>>    titleright => loc("Edit"), titleright_href =>
>>>>> $RT::WebPath.'/Prefs/Quicksearch.html' &>
>>>>> <& /Elements/QueueSummary,
>>>>>    cache => 'quick_search_queues',
>>>>>    queue_filter => sub { $_->CurrentUserHasRight('ShowTicket') &&
>>>>> !exists $unwanted->{$_->Name} },
>>>>>    conditions => [ {cond => "Status = 'new'",  name => loc ('new')  },
>>>>>                    {cond => "Status = 'open'", name => loc ('open') },
>>>>>                    {cond => "Status = 'accepted'", name => loc
>>>>> ('accepted') },
>>>>>                    {cond => "Status = 'implement'", name => loc
>>>>> ('implemented') },
>>>>>                    {cond => "Status = 'approved'", name => loc
>>>>> ('approved') },
>>>>>                    {cond => "Status = 'stalled'", name => loc ('stalled') },
>>>>>                    {cond => "Status = 'pending'", name => loc
>>>>> ('pending') },
>>>>>                    {cond => "Status = 'authorized'", name => loc
>>>>> ('authorized') },
>>>>>                    {cond => "Status = 'resolved'", name => loc
>>>>> ('resolved') }] &>
>>>>> </&>
>>>>> </div>
>>>>> <%INIT>
>>>>> my $unwanted =
>>>>> $session{'CurrentUser'}->UserObj->Preferences('QuickSearch', {});
>>>>> </%INIT>
>>>>>
>>>>> i had to add my custom status to this file.
>>>>>
>>>>> For the rest like tickets i own and so on, its enough if you go to edit
>>>>> in this module and edit the search string.
>>>>>
>>>>> Torsten
>>>>>
>>>>> 2007/4/18, Mathew Snyder < theillien at yahoo.com
>>>>> <mailto:theillien at yahoo.com>>:
>>>>>
>>>>>     I used the method in the wiki for adding a custom active status to my
>>>>>     configuration (development box).  It shows up fine.  However, when I
>>>>>     select it,
>>>>>     ticket I've applied it to disappears from my list of owned
>>>>>     tickets.  How can I
>>>>>     adjust this to force the ticket to stay available the way stalled does?
>>>>>
>>>>>     Thanks
>>>>>     Mathew
>>>>>     _______________________________________________
>>>>>     http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>>>
>>>>>     Community help: http://wiki.bestpractical.com
>>>>>     Commercial support: sales at bestpractical.com
>>>>>     <mailto:sales at bestpractical.com>
>>>>>
>>>>>
>>>>>     Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>>>>     Buy a copy at http://rtbook.bestpractical.com
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> -- 
>>>>> MFG
>>>>>
>>>>> Torsten Brumm
>>>>>
>>>>> http://www.torsten-brumm.de <http://www.torsten-brumm.de>
>>>>>       
>>>>>           
>>>> _______________________________________________
>>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>>
>>>> Community help: http://wiki.bestpractical.com
>>>> Commercial support: sales at bestpractical.com
>>>>
>>>>
>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
>>>> Buy a copy at http://rtbook.bestpractical.com
>>>>
>>>>     
>>>>         
>>> _______________________________________________
>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>> Community help: http://wiki.bestpractical.com
>>> Commercial support: sales at bestpractical.com
>>>
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
>>> Buy a copy at http://rtbook.bestpractical.com
>>>   
>>>       

-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati