[rt-users] Trouble with notification scrip

[Gene LeDuc]

Kenn, something is odd here.

I just grepped the RT code for that error message and it only seems to 
appear as an error message that is generated if an attempt is made to 
delete a custom value that is not in the specified custom field (like 
trying to delete "xyz" from CF1 if it's not in CF1).  I don't think it has 
anything to do with your scrip condition.

Is the action of your scrip (or template) trying to delete a value from a 
custom field?

Gene

At 09:23 AM 5/18/2007, Kenneth Crocker wrote:
>Gene,
>
>         I just tried the code:
>
>my $trans = $self->TransactionObj;
>
>return ($trans->Type eq "CustomField" &&
>         $trans->Field == get_custom_id("Approval-Status") &&
>         $trans->NewValue eq "Reviewing Request");
>
>and I got the error "* Custom field value Reviewing Request could not be 
>found for custom field Approval-Status"  and no notification was sent. The 
>funny thing is, I get that message regardless of what value I select from 
>the drop down. If I can see the selection in the drop down, how can that 
>error message be generated? I looked at the custom field and it is 
>selected for the Queue I am using and I am a super-user. So I then added 
>myself to a group with "modifycustomfield" for that custom field (just in 
>case) and the error said the custom field was "not under consideration". 
>What does that mean? Why is it saying that when I have the CF applied to 
>the Queue, I am a superuser, and I am in a group with modifycustomfield 
>rights? this doesn't make sense.
>
>Kenn
>
>
>
>
>
>Gene LeDuc wrote:
>>Kenn, you're using curly brackets to enclose the condition phrase.  In 
>>this case you really don't need to enclose it at all, but if you do then 
>>you need to use parentheses.
>>This should work:
>>   return 1 if $trans->Type eq "CustomField" && $trans->Field == 
>> get_custom_id("Approval-Status") && $trans->NewValue eq "Reviewing Request";
>>This too:
>>   return 1 if ($trans->Type eq "CustomField" && $trans->Field == 
>> get_custom_id("Approval-Status") && $trans->NewValue eq "Reviewing Request");
>>Also:
>>   return ($trans->Type eq "CustomField" && $trans->Field == 
>> get_custom_id("Approval-Status") && $trans->NewValue eq "Reviewing Request");
>>All assuming that the CF name and Value are as stated and that you have 
>>the get_custom_id sub at the end of your code.
>>At 04:30 PM 5/17/2007, Kenneth Crocker wrote:
>>>return 1 if {$trans->Type eq "CustomField" &&
>>>              $trans->Field == get_custom_id('Approval-Status') &&
>>>              $trans->NewValue eq "Reviewing Request"};
>
>
>--
>Gene LeDuc, GSEC
>Security Analyst
>San Diego State University