[rt-users] Trouble with notification scrip

[Kenneth Crocker]

Gene,

	I created the CF as "select one value" and a list of about 6 different 
values, all of which show when update the cf. It is applied to "Tickets" 
and I have it applied to the Queue I am using for the test. That's why 
the error doesn't make sense to me. Every time I change it to some 
different value within the drop down I get that error message. Is there 
something else I was supposed to do? I have a group with the 
"SeeCustomField" and "ModifyCustomField" rights (I am a member) as well 
as I am also a superuser. Again, RT Essentials doesn't seem to include a 
description of the various relationships that exist or are required for 
permissions to work like one would expect. They need a 
new/updated/improved release of that book.


Kenn
LBNL

Gene LeDuc wrote:
> Kenn, something is odd here.
> 
> I just grepped the RT code for that error message and it only seems to 
> appear as an error message that is generated if an attempt is made to 
> delete a custom value that is not in the specified custom field (like 
> trying to delete "xyz" from CF1 if it's not in CF1).  I don't think it 
> has anything to do with your scrip condition.
> 
> Is the action of your scrip (or template) trying to delete a value from 
> a custom field?
> 
> Gene
> 
> At 09:23 AM 5/18/2007, Kenneth Crocker wrote:
>> Gene,
>>
>>         I just tried the code:
>>
>> my $trans = $self->TransactionObj;
>>
>> return ($trans->Type eq "CustomField" &&
>>         $trans->Field == get_custom_id("Approval-Status") &&
>>         $trans->NewValue eq "Reviewing Request");
>>
>> and I got the error "* Custom field value Reviewing Request could not 
>> be found for custom field Approval-Status"  and no notification was 
>> sent. The funny thing is, I get that message regardless of what value 
>> I select from the drop down. If I can see the selection in the drop 
>> down, how can that error message be generated? I looked at the custom 
>> field and it is selected for the Queue I am using and I am a 
>> super-user. So I then added myself to a group with "modifycustomfield" 
>> for that custom field (just in case) and the error said the custom 
>> field was "not under consideration". What does that mean? Why is it 
>> saying that when I have the CF applied to the Queue, I am a superuser, 
>> and I am in a group with modifycustomfield rights? this doesn't make 
>> sense.
>>
>> Kenn
>>
>>
>>
>>
>>
>> Gene LeDuc wrote:
>>> Kenn, you're using curly brackets to enclose the condition phrase.  
>>> In this case you really don't need to enclose it at all, but if you 
>>> do then you need to use parentheses.
>>> This should work:
>>>   return 1 if $trans->Type eq "CustomField" && $trans->Field == 
>>> get_custom_id("Approval-Status") && $trans->NewValue eq "Reviewing 
>>> Request";
>>> This too:
>>>   return 1 if ($trans->Type eq "CustomField" && $trans->Field == 
>>> get_custom_id("Approval-Status") && $trans->NewValue eq "Reviewing 
>>> Request");
>>> Also:
>>>   return ($trans->Type eq "CustomField" && $trans->Field == 
>>> get_custom_id("Approval-Status") && $trans->NewValue eq "Reviewing 
>>> Request");
>>> All assuming that the CF name and Value are as stated and that you 
>>> have the get_custom_id sub at the end of your code.
>>> At 04:30 PM 5/17/2007, Kenneth Crocker wrote:
>>>> return 1 if {$trans->Type eq "CustomField" &&
>>>>              $trans->Field == get_custom_id('Approval-Status') &&
>>>>              $trans->NewValue eq "Reviewing Request"};
>>
>>
>> -- 
>> Gene LeDuc, GSEC
>> Security Analyst
>> San Diego State University 
>