[rt-users] Customer Centric RT?

[Kelly F. Hickel]

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Mikko Lipasti
> Sent: Tuesday, May 22, 2007 1:34 AM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Customer Centric RT?
> 
> On Mon, 2007-05-21 at 14:08 -0700, Justin Brodley wrote:
> > Basically were an ASP hosting operation, we have hundreds of
> customers
> > that pay us money to host their site. Our company has several
> > departments that create tickets associated to each of the customers.
> > Currently the way were managing Customer is by having them defined
> as
> > a custom field and then we can write reports based off these custom
> > fields.
> 
> Why can't you use Requestor field to identify customers?
> 
> - Mikko

I don't know about Justin's situation, but for u, we sometimes have
employees open tickets for customers.  All correspondence should be via
the employee, but we need a way to find all tickets for a certain
customer.  I'm planning to look into adding a "On Behalf Of" custom
field that validates against the user database, but I don't know how
much work it will be.

-Kelly
> 
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