[rt-users] Customer Centric RT?

[Justin Brodley]

Because the requestors are in support or professional service and need to be kept up to date on requests. 


Justin Brodley 



-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Mikko Lipasti
Sent: Monday, May 21, 2007 11:34 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Customer Centric RT?

On Mon, 2007-05-21 at 14:08 -0700, Justin Brodley wrote:
> Basically were an ASP hosting operation, we have hundreds of customers
> that pay us money to host their site. Our company has several
> departments that create tickets associated to each of the customers.
> Currently the way were managing Customer is by having them defined as
> a custom field and then we can write reports based off these custom
> fields.

Why can't you use Requestor field to identify customers?

- Mikko

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