[rt-users] Customer Centric RT?

[Justin Brodley]

No, our main point is we need to be able to have Customers in the system and requestors as internal employees who are requesting on "behalf" of the customer. I'm really just trying to find out if anyone has done work like this already, or if this is something we'll need to build from scratch. Were currently solving the problem with Custom Fields but were concerned about the qty of CF values, and we also have some additional needs for escalation scripts that require additional data be stored with each custom field. 


Justin Brodley 


-----Original Message-----
From: Les Mikesell [mailto:lesmikesell at gmail.com] 
Sent: Tuesday, May 22, 2007 8:23 AM
To: Justin Brodley
Cc: Mikko Lipasti; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Customer Centric RT?

Justin Brodley wrote:
> Queues for each customer would be unmanageable as we would have over 200 queues, and i'd have a massive custom view to correlate all this data into a single pane of glass. 
> 

I thought the point was to separate them... If you want to see the 
tickets regardless of queue you could make a custom query to pick the 
ones you want.

-- 
   Les Mikesell
    lesmikesell at gmail.com