[rt-users] Customer Centric RT?

[Les Mikesell]

Justin Brodley wrote:
> Queues for each customer would be unmanageable as we would have over 200 queues, and i'd have a massive custom view to correlate all this data into a single pane of glass. 
> 

I thought the point was to separate them... If you want to see the 
tickets regardless of queue you could make a custom query to pick the 
ones you want.

-- 
   Les Mikesell
    lesmikesell at gmail.com