[rt-users] rt-mailgate user

[Gary Stainburn]

Hi folks

I'm trying to get rt-mailgate working (via fetchmail) and I get an error. I've 
included the email I get back along with the sendmail logs, the fetchmailrc 
and /etc/aliases entry.

I think the problem may be that RT doesn't know which user to use. In the 
perldoc for rt-mailgate it says to create a rt user but doesn't say how to 
nominate that user as the one for rt-mailgate.  When I tried to bring up the 
URL used by rt-mailgate:

http://rt.ringways.co.uk/REST/1.0/NoAuth/mail-gateway

(taken from the code) I get the response:

not ok - Could not load a valid user

What do I need to do to fix this?

Gary

email
================
The original message was received at Tue, 22 May 2007 14:46:26 +0100
from localhost.localdomain [127.0.0.1]

   ----- The following addresses had permanent fatal errors -----
"|/usr/sbin/rt-mailgate --queue general --action correspond --url 
http://rt.ringways.co.uk/"
    (reason: Service unavailable)
    (expanded from: <rt3 at localhost>)

   ----- Transcript of session follows -----
smrsh: "rt-mailgate" not available for sendmail programs (stat failed)
554 5.0.0 Service unavailable
================

sendmail maillog
================
May 21 15:01:24 s_sys at eddie sendmail[7000]: l4LE1NQ7007000: 
from=<gary.stainburn at ringways.co.uk>, size=2010, class=0, nrcpts=1, 
msgid=<200705211501.13905.gary.stainburn at ringways.co.uk>, bodytype=7BIT, 
proto=ESMTP, daemon=MTA, relay=localhost.localdomain [127.0.0.1]
May 21 15:01:24 s_sys at eddie smrsh: uid 1000: attempt to 
use "rt-mailgate --queue general --action correspond --url 
http://rt.ringways.co.uk/" (stat failed)
May 21 15:01:24 s_sys at eddie sendmail[7001]: l4LE1NQ7007000: 
to="|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url 
http://rt.ringways.co.uk/", ctladdr=<rt3 at localhost> (1000/1000), 
delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=32205, dsn=5.0.0, 
stat=Service unavailable
May 21 15:01:24 s_sys at eddie sendmail[7001]: l4LE1NQ7007000: l4LE1OQ7007001: 
DSN: Service unavailable
May 21 15:01:24 s_sys at eddie sendmail[7001]: STARTTLS=client, 
relay=ollie.ringways.co.uk., version=TLSv1/SSLv3, verify=FAIL, 
cipher=AES256-SHA, bits=256/256
May 21 15:01:24 s_sys at eddie sendmail[7001]: l4LE1OQ7007001: 
to=<gary.stainburn at ringways.co.uk>, delay=00:00:00, xdelay=00:00:00, 
mailer=relay, pri=33229, relay=ollie.ringways.co.uk. [10.5.1.3], dsn=2.0.0, 
stat=Sent (OK id=1Hq8NE-0005fs-Qr)
================

/etc/aliases
================
rt3:    "|/usr/sbin/rt-mailgate --queue general --action correspond --url 
http:/
/rt.ringways.co.uk/"

================

/etc/fetchmailrc
================
set logfile /var/log/fetchmail
poll mail.ringways.co.uk user rtmail is rt3 pass ********
================

-- 
Gary Stainburn
 
This email does not contain private or confidential material as it
may be snooped on by interested government parties for unknown
and undisclosed purposes - Regulation of Investigatory Powers Act, 2000