[rt-users] ExtractCustomFieldValue not working

[Kevin Falcone]

On May 23, 2007, at 5:48 AM, Mathew Snyder wrote:

> I've set up the ExtractCustomFieldValue on our server and have, as  
> far as I
> know, configured the template and scrip as necessary.  However, it  
> isn't
> working.  Actually, I have two for two different CFs.
>
> This are my templates:
> Environment|"Body"|CUSTOMER ENVIRONMENT\s+\[(\w+)\]
> and
> Severity|"Body"|SEVERITY\s+\[([1-4]\s+\-\s+.*)\]
>
> I've tested both regexes using an online tester and got the results  
> I was
> looking for.  However, when I create a ticket with the appropriate  
> lines within
> it, nothing gets populated.
>
> My scrips look like this:
> Condition: On Create
> Action:    Extract Custom Field Values
> Global template: ExtractEnvironment (the above template)
> Stage:     TransactionCreate
>
> I don't have any User Defined conditions or actions except the  
> Custom action
> preparation code which is simply "return 1;".  The scrip for the  
> Severity field
> is identical except for using the different template.
>
> Anyone have an idea as to what I'm doing wrong?

When you crank up your logging to debug, what do you see?
ExtractCustomFieldValues 1.6 is quite chatty about what it is doing  
and when

-kevin

>
> Mathew
> -- 
> Keep up with me and what I'm up to: http://theillien.blogspot.com
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