[rt-users] Posting directly into RT via external web application

[Gene LeDuc]

Just extract the web user's email address from the 
$self->TransactionObj->Content with an OnCreate scrip and then have RT send 
an acknowledgment to that address.  Letting RT handle this is pretty 
simple, especially since your webdude gets to define the format of the 
e-mail that gets sent to RT.  I'd still have the web server respond with a 
"Thanks for the application, stand by for an acknowledgement" screen, but 
then have RT send him/her a nicer customized message.

Gene

At 12:16 PM 5/23/2007, Steve Huston wrote:
>On 05/23/2007 03:10 PM, Stephen Turner wrote:
> > You can definitely have your web form send email to RT,  generate
> > tickets, and have custom fields populated (via an RT extension). I'm
> > curious about what the snags are that make email not possible.
>
>Not impossible, just partially more painful and definitely another layer
>of abstraction between stages.  It would be preferred if we can have
>some kind of result sent back to the web user other than "The email went
>out to the other server, you should hear from it shortly", and I'd
>imagine that a backend call could make that more possible.
>
>Since sending that email, I remembered REST, and have pointed him at
>that (as well as the source to 'rt' and 'rt-mailgate').  So far he's
>happy :>
>
>--
>Steve Huston - W2SRH - Unix Sysadmin, Dept. of Astrophysical Sciences
>   Princeton University  |    ICBM Address: 40.346525   -74.651285
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-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University