[rt-users] RT 4

[Baytalskiy, Sal]

It almost sounds like RT needs a CRM addon, similar to RTFM or AT...
I think AT can serve as a starting point for this, from what I've seen it
do...Only define Customers instead of Assets. 


Thanks !
Sal Baytalskiy
DBG CTO Middleware
201-469-8459
9732550790 at vtext.com


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Tom Lanyon
Sent: Thursday, May 24, 2007 10:02 PM
To: Mathew Snyder
Cc: RT Users
Subject: Re: [rt-users] RT 4


On 25/05/2007, at 11:10 AM, Mathew Snyder wrote:

>>     - Customer database and the ability to track tickets per customer
>
> But this is what RT does anyway

RT is currently *not* a customer database, it is a ticketing system.

We are getting pressured to move to systems like NetSuite or SugarCRM
because they have built in ticketing systems providing similar functionality
to RT and also manage all of the customer information and relations.

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