[rt-users] No Callbacks Showing on RT 3.4.2

[Jesse Vincent]

On May 30, 2007, at 9:45 AM, Stephen Turner wrote:

>
> I feel embarrassed to ask this, but I just did a fresh RT 3.4.2  
> install on a RHEL 4 machine and put my customizations in place, and  
> I'm getting my modified Mason components & Perl overlays, but not  
> my Callbacks. I can't figure out why the callbacks are not showing up.
>
> My callbacks are under the path:
>
> $RT_HOME/local/html/Callbacks/mit
>
> All files & directories under there are owned by root:root and  
> permissions are 755 for dirs, 644 for files. These are the same  
> permissions as for the other mason pieces under local/html, so I'm  
> fairly sure it's not a permissions issue.
>
> I originally installed Mason 1.35 and saw Mason/Resolver/File.pm  
> errors in the RT log - I guessed that his was causing the problem,  
> so I downloaded Mason 1.29_02 and installed that. I removed the  
> mason cache, stopped & started Apache and the error messages have  
> gone, but still no callbacks.
>

Somewhere around there, for both that ancient RT and ancient Mason,  
there were changes to Mason's internals that broke Callbacks.  
Updating mason and the Elements/Callback should improve things.


> The pieces are:
>
> RT 3.4.2
> Perl v5.8.5 under linux
> Apache v1.27;
> HTML::Mason v1.29_02
> mod_perl v1.30
> mysql
>
> Thanks for any assistance,
>
> Steve
>
>
> Stephen Turner
> Senior Programmer/Analyst - Client Support Services
> MIT Information Services and Technology (IS&T)
>
>
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