[rt-users] Adding Delete Button

[dan pritts]

To follow up with a late reply on this thread,

I wanted to do the same thing as Bill.

I poked around for a while but was not successful in adding a delete  
button.

However, I did improve the situation; i added a delete link that  
takes me to a "resolve" page with status preselected as "delete".

It was a simple change to the html/Elements/MyRequests file.  Diff  
below, or at http://people.internet2.edu/~danno/rt

--- MyRequests	2006-04-17 16:39:03.000000000 -0400
+++ MyRequests.orig	2005-02-01 09:20:40.000000000 -0500
@@ -47,17 +47,13 @@
          title => loc("[_1] newest unowned tickets", $rows),
  	title_href => "Search/Results.html".$QueryString &>
  <& /Elements/TicketList,
-        Format => "'<a href=\"$RT::WebPath/Ticket/Display.html? 
id=__id__\">__id__</a>/TITLE:#',
-	'<a href=\"$RT::WebPath/Ticket/Display.html?id=__id__ 
\">__Subject__</a>/TITLE:Subject',
-	QueueName,
-	ExtendedStatus,
-	CreatedRelative,
-	'<A HREF=\"$RT::WebPath/Ticket/Display.html?Action=Take&id=__id__ 
\">Take</a>/TITLE: '.'<A HREF=\"$RT::WebPath/Ticket/Update.html? 
Action=Comment&DefaultStatus=deleted&id=__id__\">Delete</a>/ 
TITLE: ' ",
+        Format => "'<a href=\"$RT::WebPath/Ticket/Display.html? 
id=__id__\">__id__</a>/TITLE:#', '<a href=\"$RT::WebPath/Ticket/ 
Display.html?id=__id__\">__Subject__</a>/TITLE:Subject', QueueName,  
ExtendedStatus, CreatedRelative, '<A HREF=\"$RT::WebPath/Ticket/ 
Display.html?Action=Take&id=__id__\">".loc('Take')."</a>/ 
TITLE: ' ",
          Query => $Query,
          OrderBy => 'Created',
          Order => 'DESC',
          ShowNavigation => 0,
          Rows => $rows
+
          &>
  </&>
  <%init>


On Apr 30, 2007, at 12:16 PM, William (Bill) Triest wrote:

> Basically a lot of spam gets through our spam filtering and ends up  
> in rt.  We hacked an older version of rt to have a delete button to  
> the right of the take button under RT at a glance so we could  
> easily delete spam.  I've been trying to find "the right way" to do  
> add it back to our current version (3.6.3).
>
> If you go to Customize "N" newest unowned tickets, you can add new  
> Columns.  For the link option you have Display or Take.  I think I  
> just need to add a delete option, and then add a Column (similar to  
> the loc(Take) that's currently in there).  Is this correct?  If so,  
> for the life of me I can't find what I need to edit it, and would  
> appreciate some one pointing me in the right direction.
>
> --Bill Triest
> Systems Specialist
> Department of Chemistry
> The Ohio State University
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