[rt-users] RT statistics?

Wouter van den Bergh wouter.van.den.bergh at nl.easynet.net
Thu Nov 1 06:04:38 EDT 2007


I cannot exactly find how to create new 'Mason components'. Do you happen to have some documentation about it somewhere?


Met vriendelijke groet, 

Wouter van den Bergh, Customer Support Engineer 2nd Line 

Easynet Nederland B.V., http://www.easynet.nl 

Tel(Nationaal): 0800-6682937 Tel(Internationaal): +31 (0)20 798 98 80, Fax: +31 (0)20 798 98 05 

CSC at nl.easynet.net 

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Emmanuel Lacour
Sent: dinsdag 30 oktober 2007 12:01
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT statistics?

On Tue, Oct 30, 2007 at 11:32:42AM +0100, Wouter van den Bergh wrote:
> Hi,
> I have a working RT 3.6.1 install, and I would like some easy to manage
> statistics with it.
> I've found this; http://wiki.bestpractical.com/view/RT3StatisticsPackage
> But it seems rather outdated. When I install this on our system, the
> stats are just working half/half.
> Does anyone know if there is an updated package available for RT 3.6.1,
> or something similar alike it?

Rt 3.6.x now include a new statistic module, accessible via the
Tools/Reports menu (3 built-in reports, you can add it by creating new
Mason components).
You can also generate graph from a search, look at the bottom of your
search result, there is a button to convert it in pie or bar chart.

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