[rt-users] Is it possible to change queue name in place of rtname?

[Max Clark]

Krishna,

Did you get this to work?

-Max

On Nov 1, 2007 2:34 AM, Krishna Prasad <krishna.prasad at spartanlabs.com> wrote:
> Hi,
>
> I installed RT extension BrandedQqueues for 3.6.5. As mentioned in Readme
> file I made changes in RT_Siteconfig.pm to add line:
> use RT::Extension::BrandedQueues;
>
> 1;
> Then modified autoreply template to have [{$Ticket->QueueObj->Tag}
> #{$Ticket->id()}] in place of [{$rtname} #{$Ticket->id()}]
> After restarting web server we created a ticket but it still had rtname and
> not queue name in the email subject line.
>
> Does this extension work for 3.6.5? or we missed anything?
> Please reply.
>
> Thanks a lot for the help.
> Krishna Prasad
>
>
>
> -----Original Message-----
> From: Krishna Prasad [mailto:krishna.prasad at spartanlabs.com]
> Sent: Thursday, November 01, 2007 11:38 AM
> To: 'Todd Chapman'; 'rt-users-request at lists.bestpractical.com';
> 'rt-users at lists.bestpractical.com'; 'Ruslan.Zakirov at miet.ru';
> 'jesse at bestpractical.com'
> Subject: RE: [rt-users] Is it possible to change queue name in place of
> rtname?
>
> http://svn.bestpractical.com/cgi-bin/index.cgi/bps/browse/RT-Extension-Brand
> edQueues/
>
> Is this (i.e. the above link for queue name in place of rtname in subject
> line) helpful for RT 3.6.5 version?
>
> I have read the Readme file, it says it is helpful for 3.2 and 3.4 versions.
>
> I am using RT3.6.5 version. Can you please give me the solution for RT3.6.5
> version and also I am using centos 4.3 version.
>
> ----------------------------------------------------------------------------
> ---------------------------
>
> You want this:
> http://svn.bestpractical.com/cgi-bin/index.cgi/bps/browse/RT-Extension-Brand
> edQueues/
>
> On 10/31/07, Krishna Prasad <krishna.prasad at spartanlabs.com> wrote:
> >
> > I'd like to add queue name to the subject line in RT tickets.
> >
> > Is it possible to change the queue name in place of rtname in subject
> line?
> > Can any one send me the solution for this issue?
> >
>
> > With Regards,
> > Krishna Prasad
>
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