[rt-users] Message not recorded...permission denied

[John Wells]

We get the following message in a seemingly random pattern when users reply to an issue. I've checked their replies, and it's formatted properly. Does anyone know what might be happening?

Thanks!
John
---------------------------------

From: rt at rt.timco.aero [mailto:rt at rt.timco.aero]
Sent: Thursday, November 01, 2007 10:42 AM
To: John Stonebraker
Subject: Message not recorded

Permission Denied 
---------------------------------
Here's what user.log says:

Oct 31 17:13:02 rt RT: We found a merged ticket.462/451
Oct 31 17:13:03 rt last message repeated 71 times
Oct 31 17:32:49 rt RT: Converting 'us-ascii' to 'utf-8' for text/plain - RE: [rt.timco.aero #566] Computers in Breakroom for Benefits
Oct 31 17:32:49 rt RT: Found a ticket ID. It's 566
Oct 31 17:32:49 rt RT: Permission Denied (/usr/share/request-tracker3.6/lib/RT/Interface/Email.pm:241)
Oct 31 17:32:49 rt RT: Could not record email: Message not recorded: Permission Denied (/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway:73)
Oct 31 20:54:13 rt RT: Converting 'iso-8859-1' to 'utf-8' for text/plain - Subjectless message
Oct 31 20:54:13 rt RT: Guessed encoding: ascii
Oct 31 20:54:13 rt RT: Guessed encoding: ascii

-- 
This message has been scanned for viruses and
dangerous content by MailScanner, and is
believed to be clean.

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