[rt-users] changing the look and feel of RT tickets

Tim Wilson twilson at buffalo.k12.mn.us
Fri Nov 2 09:08:00 EDT 2007

>>> On Fri, Nov 2, 2007 at  3:26 AM, in message
<20071102082649.1165F4D8048 at diesel.bestpractical.com>, "Krishna Prasad"
<krishna.prasad at spartanlabs.com> wrote: 

> I am using centos 4.3 and RT3.6.5. I want to change the look and feel of the
> tickets color's row by row. Where we have to change and how we have to
> change. I want to keep maroon color and other color in tickets row by row.
> How can I do it, please give me the solution..


You need to dig in and modify the CSS files to change the look of the RT web interface. I don't know how you installed RT, but on my system (Ubuntu Linux) those files are in /usr/local/rt3/share/html/NoAuth/css/3.5-default/

The RT html output is pretty thoroughly marked up with divs, making it possible to have fairly fine-grained control of how everything looks. I would recommend the Firefox Web Developer extension


for a quick way to identify how the divs are arranged. If you're not familiar with CSS then you'll need to track down some additional resources. More substantial modifications to the web interface require overriding some of the default mason components. See the following wiki page for more information on that.


BTW, it's probably not terribly useful to send mail directly to Jesse, Ruslan, or the rt-users-request address. Post your questions here, and you'll have the best chance of a reply.


Tim Wilson, Director of Technology
Buffalo-Hanover-Montrose Schools
214 1st Ave NE   Buffalo, MN  55313
ph: 763.682.8740  fax: 763.682.8743  http://www.buffalo.k12.mn.us

More information about the rt-users mailing list