[rt-users] 2 emails 2 different responses

Candelario, Bill Candelario at zoominfo.com
Wed Nov 7 11:12:48 EST 2007


Hi,

 

I'm fairly new to RT code structure and am having a difficult time
trying to figure this out.

 

I have created 2 separate email address, in which tickets submit
perfectly into RT.  What I'm trying to do is create 2 different
responses according to whom the ticket is for. 

 

For example, if test1 at test.com is sent an email then they get the test1
auto response.  If test2 at test.com is sent an email then they get the
test2 auto response.  

 

Hopefully it's an easy thing to configure.

 

Thanks.

 

Bill

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