[rt-users] 2 emails 2 different responses
twilson at buffalo.k12.mn.us
Wed Nov 7 10:29:30 EST 2007
>>> On Wed, Nov 7, 2007 at 10:12 AM, in message
<C4FBD1427242524D894865E419F8C91E07E2AC84 at carthage.eliyon.com>, "Candelario,
Bill" <Candelario at zoominfo.com> wrote:
> I have created 2 separate email address, in which tickets submit
> perfectly into RT. What I'm trying to do is create 2 different
> responses according to whom the ticket is for.
> For example, if test1 at test.com is sent an email then they get the test1
> auto response. If test2 at test.com is sent an email then they get the
> test2 auto response.
If your two separate email addresses are feeding into separate queues in RT, then you're all set. You'll need override the global autoresponse template by creating a custom one in each of the queues. In my RT setup I have queues that serve very different purposes, and I've found that I end up using very few of the global scrips or templates. I almost always need to create a custom set for each queue in order to help create the workflow that I need.
Tim Wilson, Director of Technology
214 1st Ave NE Buffalo, MN 55313
ph: 763.682.8740 fax: 763.682.8743 http://www.buffalo.k12.mn.us
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